9wickets FAQ — Answers to All Your Questions

Opening an account on 9wickets is very easy and only takes a few minutes. First, go to our registration page and enter your full name, mobile number, and a strong password. After submitting the form, an OTP code will be sent to your phone to verify your number. Once verified, your account will be activated and you can log in and start enjoying the platform. Please note that only one account can be created per mobile number.

If you forget your password, click the "Forgot Password?" link on the login page. Enter your registered mobile number and an OTP will be sent to you. Verify the OTP and set a new password — it must be at least 8 characters long and ideally contain letters, numbers, and special characters. Once the new password is set, you can log in normally again. For your security, never share your password with anyone.

According to 9wickets policy, only one account can be created per mobile number and per device. Attempting to create multiple accounts may result in all accounts being suspended and balances being forfeited. If you have any issues with an existing account, please contact support directly instead of opening a new one. Our team will help resolve the issue promptly.

9wickets supports the most popular mobile banking methods in Bangladesh, including bKash, Nagad, and Rocket. Bank transfer deposits are also available. To make a deposit, log in and go to the deposit page, select your preferred method, and follow the instructions. Deposits are typically credited to your account within a few minutes. Minimum deposit limits and other details can be found on the deposit page.

Withdrawal requests on 9wickets are generally processed within 15 minutes to 24 hours. Mobile banking methods (bKash, Nagad, Rocket) are typically the fastest. Bank transfers may take 1–3 business days. Your account must be verified before withdrawing, and any active betting conditions may need to be met. Visit our withdrawal page for more details.

The minimum withdrawal amount on 9wickets is set to ensure smooth transaction processing. The current minimum withdrawal limit is ৳300 BDT. The maximum amount that can be withdrawn at any one time is also defined and is clearly stated on the withdrawal page. When submitting a withdrawal request, make sure your account has sufficient balance and a verified payment method.

9wickets places the highest priority on cricket with Bangladesh's cricket fans in mind — covering international matches, IPL, BPL, and other major tournaments live. Betting options are also available for football, tennis, badminton, and many other sports. With live betting, you can place bets in real time on ongoing matches. Various casino games and slots are also available on the platform. Go to the betting page to see all options.

Generally, once a bet is confirmed it cannot be cancelled, as this is standard practice across all betting platforms. However, in certain specific situations — such as an event being cancelled or a match being abandoned — the bet amount will be refunded. In live betting, if a "cashout" option is available, you may be able to retrieve partial or full funds under specific conditions. Read all terms and conditions carefully before placing a bet to avoid any confusion later.

Joining the 9wickets VIP program gives you significantly more benefits compared to regular members. These include special cashback offers, faster withdrawal processing, dedicated customer support, and the opportunity to participate in exclusive tournaments. Your VIP level is determined based on your regular activity, and the higher your level, the greater the benefits. Visit the VIP page for full details on the VIP program.

9wickets uses the highest level of security measures to protect your account and personal information. All data is secured with encryption technology, and automatic alerts are sent if suspicious logins or transactions are detected. Enabling two-factor authentication adds an extra layer of protection to your account. Change your password regularly, and make sure to log out after each session when using an unfamiliar device.