9wickets Privacy Policy — Our Commitment to Protecting Your Information
Your personal information is extremely important to us. This page explains in plain English how 9wickets collects, uses, and protects your data. Please read this policy carefully before creating an account on the platform.
Last Updated: January 2025
What Information Is Collected and Why
Each topic is explained transparently below.
What Type of Information Is Collected
When you register at 9wickets, basic identity information such as your name, email address, phone number, and date of birth is collected. National ID or passport details may be requested for identity verification purposes. For financial transactions, payment method information is collected, however full bank account numbers or card numbers are never stored. While you use the platform, your IP address, device information, and browsing data are automatically logged to support security and improve your experience. Any information you voluntarily send through contact or support channels may also be recorded.
How Your Information Is Used
Collected information is primarily used for account management, identity verification, processing financial transactions, and improving customer service. Data is analyzed to ensure platform security and prevent fraud. This information also helps personalize services based on your preferences and usage patterns. Relevant data may also be used to meet legal obligations and satisfy regulatory authority requirements. Your consent is obtained before any marketing communications are sent, and you can opt out of such messages at any time.
Sharing Information with Third Parties
9wickets never sells your personal information or transfers it to advertisers. Limited data may be shared with trusted technology partners and payment processors as needed to provide our services, and they are equally bound by the same privacy standards. Information may be disclosed in response to legal orders or legitimate requests from investigative authorities. Data may also be shared with relevant support organizations to ensure responsible gaming. In all cases, only the minimum necessary information is shared.
How Your Information Is Kept Secure
All your sensitive information is protected using modern SSL/TLS encryption technology. Data stored in databases is kept in encrypted format to prevent unauthorized access. Regular security audits and penetration testing are conducted to identify potential vulnerabilities. Internal staff can only access data within the scope of their own responsibilities, and every access is logged. We continuously improve our technology in the area of cybersecurity to ensure your information remains safe at all times.
Cookies & Tracking Technology
9wickets' website and app use cookies and similar tracking technologies to keep your login session active and remember your preferences. In addition to functional cookies, analytical cookies may be used to help improve platform performance and user experience. You can manage or disable cookies through your browser settings, though some features may become limited as a result. When you visit for the first time, you are given the opportunity to give consent via a cookie banner. We do not use any third-party advertising trackers.
Your Rights and Controls
You have the right to view, correct, and if necessary delete your own data. Many details can be updated directly from your account settings; for more complex requests, please contact the support team. You also have the option to object to data processing or request that certain uses be restricted. When an account is closed, your information is permanently deleted after the mandatory legal retention period expires. Our support channels are always open for any data-related complaints or requests.
Most Frequently Asked Privacy Questions
Direct answers to the most common questions are provided below.
No, 9wickets never sells your personal information to third parties. Limited information is only shared with partners essential to operating our services, such as payment gateways or technology service providers. These partners also operate under the same privacy agreement and cannot misuse the data. Information is never transferred for advertising or marketing purposes. The security of your data is the core foundation of our business.
After an account is closed, certain information must be retained for a specified period in accordance with legal and regulatory obligations. Once this mandatory retention period ends, all your personal information is permanently deleted from our systems. Financial transaction records are typically retained for several years for legal reasons. To request deletion of your data, contact the support team and they will walk you through the process. Transparency is a core part of our policy.
If any significant changes are made to the privacy policy, registered users will be notified in advance through platform notifications. The date of any change is always published at the top of this page as "Last Updated". Continued use of the platform after changes have been made will be considered as acceptance of the new policy. Previous versions of the policy can be provided by the support team upon request. If you have any questions about any changes, feel free to contact us.
Understand the Policy? Join Safely Right Now
9wickets is always committed to protecting your information. Open an account today and welcome yourself to one of Bangladesh's most trusted betting platforms.